Application notes for etalk qfiniti quality assurance recording with. Call center software workforce optimization opentext qfiniti. About etalk etalk, an autonomy company, is a leading provider of contact center software and services that helps global, multisite companies understand their customers and deliver outstanding. Fwiw, computer software looks better now than sr and sq. Through a single platform, opentext qfiniti can record all calls for compliance management or selectively capture voice and desktop activity for quality assurance.
Opentext qfiniti is a call center software and workforce optimization solution that helps analyze multichannel interactions to improve customer service. Similarly, deploy screen capture fulltime for compliance or use randomly for quality assurance. Review is manual examination of software work product including code. Qfiniti observe offers flexible deployment configurations for fulltime or random recording. Program at the avaya solution and interoperability test lab. Application notes for the autonomy etalk qfiniti qa. Autonomy delivers new innovations across meaning based marketing platform autonomy reshapes marketing landscape with new analytics visualization, self. Dallas etalk, a leading provider of contact center call recording and speech analytics software and services, today announced that its current offering of qfiniti enterprise suite of solutions for recording, monitoring and analyzing calls and desktop events is compliant with key ip telephony and contact center solutions from avaya nyse. Application notes for etalk qfiniti dmcc logger with avaya. Autonomy etalks qfiniti observe delivers a reliable recording solution that incorporates the advanced tools needed in todays global, and multisite customer service centers. A global developer of cuttingedge communications management software to. Quality it provides customized accounting and business management software for the distribution, manufacturing and professional service industries. Now you can give your business that keen competitive edge with etalk qfiniti. Perhaps software quality and reliability is better.
Business telecommunications industry computer software industry achievements and awards customer relationship management software evaluation periodical publishing software industry. Qfiniti is a contact center quality monitoring solution that automates the monitoring and recording of agents. The following equipment and softwarefirmware were used for the. Testing is a challenging yet crucial part of software development, but how do you know that a test is telling you what you need to know. Communication manager and avaya application enablement services issue 1. Application notes for the autonomy etalk qfiniti qa recording with avaya proactive contact using avaya pg230 switch issue 1. Integrate with jira user stories, tasks and other custom issue types. Integration with hps qfiniti ice interaction control element module for application and fieldbased triggering for more information, please refer to the hp qfiniti ice brochure. Given enough time, eventually we can get all the bugs out view graphs reality. Reliability is only one aspect of quality, there is too much to say in. Use features like bookmarks, note taking and highlighting while reading happy about global software test automation.
L, a global leader in infrastructure software for the enterprise, today announced that its etalk qfiniti interaction recording is compliant with key contact center solutions. The following equipment and softwarefirmware were used for the sample. Review, static analysis and dynamic testing are the different testing techniques used to find different types of defects effectively and efficiently. The delivery of high quality engagements around autonomys application platform qfiniti, idol, aci server and development eg. The system provides enterprises with the capability to create, maintain, and automatically request effective customer surveys. Hp is committed to building better business across industries of all kinds and sizes, which is why were constantly creating and perfecting services and solutions specifically designed to help you do what you do best. Crm from salesboom, creative manager pro, talisma cim, veriwaveqoe test, autonomys offsite hosting, speechcycle noted the news. Installation into unix and windows environments at customer sites in. Software testing is an investigation conducted to provide information about the product or service under test.
Opentext qfiniti is a reliable recording solution that incorporates the advanced tools needed in todays global and multisite customer service centres. View shehzad khans profile on linkedin, the worlds largest professional community. Quality assurance testing of software through alpha, beta and final then rotated to customer service to provide phone support once the software titles shipped. Automates qfiniti postcall customer surveys via avaya aesbased systems. Autonomy corporation announced that its etalk qfiniti interaction recording is compliant with key contact center solutions from avaya. Information in these application notes has been obtained through compliance testing and additional technical discussions. Find out more about hp jetadvantage industry solutions. Through a single platform, qfiniti observe can record all calls for compliance management, or selectively capture voice and desktop activity for quality assurance.
Engineered to operate seamlessly together, each component can also be deployed as a standalone product as necessary to solve the. Software testing discuss issues and problems about testing methodologies, testing tools like winrunner, loadrunner, qtp, rational robot, test direct. These application notes describe the configuration steps required for the etalk qfiniti trunk side recording solution to successfully interoperate with avaya communication manager using avaya application enablement services. Moreover, it can automate call tagging using outofthebox call disposition topics, as well as topics that you define. Prn etalks qfiniti explore garners speech technology. Qpc opentext qfiniti better data, better decisions. In todays article, i am going to share some thoughts on what i believe the clients are really expecting from us based on my firsthand experience working at client locations with daily facetoface interactions and collaborating offshore via emails or phone calls it services are an important and integral part of the software industry and customer satisfaction is important to succeed. Support etalk provides a toll free number and email for technical support. Configuring voice monitoring and recording services.
This includes, but is not limited to, the process of executing a program or. During compliance testing, qfiniti successfully recorded calls placed to and. Professional service business software accounting solutions. Omni hotels installed autonomy etalks qfiniti observe call and desktop recording and qfiniti advise evaluation software at its main reservations centre in the us, to enable comms quality. Opentext wfo software has a 33year history of innovation, holds 24 contact center technology patents, and provides enterprise contact center customers around. Qfiniti enterprise 3 software installation guide 3. Hp autonomys qfiniti is a quality assurance tool used to record and evaluate agent phone calls. Autonomy etalk has now entered that arena with the release of qfiniti web access, a thinclient user interface enabling remote access to the companys intelligent contact center solutions suite. Its written in c, efl and has support for instant messaging, voice and video plugins. A discussion of software testing for executives kindle edition by nguyen, hung q. Etalk qfiniti survey is an automated customer survey system. The following equipment and software were used for the sample configuration provided.
Sdet software development engineer in test does the development of the test infrastructure which will be used to execute the test cases for a feature produc. Download it once and read it on your kindle device, pc, phones or tablets. Testing and debugging remove only a portion of the defects regardless of time spent. Opentext qfiniti capturing experiences to drive engagement solution overview opentext qfiniti sets the benchmark for workforce optimization with a highly integrated and modular product suite. This is a discussion forum for software testing and quality assurance professionals software testing and quality assurance online forums for software testing tools and topics. A reinforcement learning approach to automated gui robustness testing 3 in its current form, guitest selects the actions to be executed at random. Static techniques find causes of defects whereas dynamic testing finds the failure itself. Equipment and software validated the following equipment and software were used for the compliance test configuration. Intelligent call recording solutions verint systems. Wfo software portfolio includes the full suite of opentext qfiniti. A reinforcement learning approach to automated gui. Autonomy delivers new innovations across meaning based. By automatically delivering relevant, accessible and actionable customer intelligence, organizations better understand customer interactions and can.
The above apps either they passed the testing phase, or testing is still in progress. Software testing is great, but software reliability and software quality are overlapping ideas with each other. Application notes for etalk qfiniti trunk side recording. The etalk qfinity call recording product successfully completed interoperability compliance testing for the avaya developer connection program. Autonomy etalk is a member of the avaya devconnect program an initiative to develop, market and sell innovative thirdparty products that interoperate with avaya technology and extend the value.
Equipment and software validated the following equipment and softwarefirmware were used for the sample configuration. Testing was accomplished using the definity server r with multivantage software release 1. Upon completion of development, extensive testing was done on many platforms. The demand for instant access in an increasingly ondemand world extends to contact center data, too. We work to ensure that your software is bugfree, userfriendly, and meets your business requirements. Application notes for etalk qfiniti survey with avaya. A dedicated team of qa engineers performs highquality software testing services to assure the reliability of your software to provide an additional competitive advantage to your solution. These specified procedures and outlined requirements leads to the idea of verification and validation and software testing. Contact us to find out how spectra qest can deliver a software solution for your construction materials or geotechnical laboratory or field operation. Opentext qfiniti is a unified, centrally managed suite of call center software and workforce optimization solutions for multichannel interaction analysis, with realtime agent support and call center performance management capabilities.
Qfiniti survey is an automated customer survey system. Aspect software receives speech technology excellence award for aspect quality management. Verint cloud offers interaction recording to capture, index, archive and retrieve interactions across voice, video, chat, social media, facetoface and other unified communication platforms. Application notes for etalk qfiniti with avaya communication manager using communication manager application programming interface cmapi issue 1. Brochure hp qfiniti observe key benefits offers integrated stationside, trunkside, and selective recording technology managed from a single platform. Through a single enterprise platform, opentext qfiniti observe records all calls for compliance management and allows you to selectively capture calls for quality assurance. Visual basic tools and languages technologies and products into diverse client environments in mexico, usa, europe and latin america leveraging available infrastructure and following defined delivery methodologies and service offerings. Track, organize, and report on all testing activities through one lighting fast, easytouse interface. We believe that this is a straightforward and e ective technique of provoking crashes and reported on its success in 1. Qfiniti survey offers customers an optional automated telephone survey following a call. Application notes for etalk qfiniti quality assurance. Call center software workforce optimization opentext. Manager application programming interface, and the etalk qfiniti system.
Review is a way of static testing technique done before dynamic testing. Support personnel will use this run book to troubleshoot and support the ongoing health and functionality of the qfiniti application. In this article, michael sorens explores the concept of phantom tests that return correct results but dont actually prove anything. Engine agent client and qfiniti desktop supervisor client software package. Hotel chain ups guest satisfaction and revenue with call. Autonomy, etalk, etalk, qfiniti, performance impact, etalk pro, explore, expert, observe. Prn etalk solution now rated avaya compliant houston.
48 1206 1370 1360 324 180 530 477 489 506 668 138 459 107 1015 825 657 1415 1163 1520 876 1337 1168 932 893 1532 219 790 816 1385 717 503 369 263 954 61 400